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Written by Aaron Brigatti  
Sunday, 12 December 2010

Well on Thursday morning, the British Gas engineer who had been on their 9th visit - finally conceded and announced that he had thrown in the towel in respect to my Boiler...notably walking away without fixing it!

This has now been a 14 day window without either HW or CW - being I had to wash in my mum's place, and boil water in pots to wash up!  Both very inconvenient!

So on Friday morning, a British Gas Sales man visited to sell me the replacement boiler - with two quotes at what amounted too £2,700 or £3,200 - with all of the appropriate discounts I could muster!  OUCH!  I decided to think about it and will see what to do over the next few days.  I MUST get this sorted before Christmas - it's going to be very frustrating otherwise!

Anyway, I decided to not take this matter lightly.  For a repair job that British Gas simply could not solve would mean I would have to fork out almost £3k!  That's simply not on!

So, I phoned the Manager of the Sales Rep, who advised he couldn't comment about my experiences with the Home Care Servicing teams, but would speak to the rep to see if they can set any additional discounts (no holding out on that!).  Separately, I phone the Home Care department who put me through to the Corporate Support Department (complaints dept to you and me!), who noted my grievances and said that the Area Manager would then call me back!

I am now waiting for this phone call, to see what they will do.  Ultimately, I rather have the boiler fixed - but failing this, I want them to replace the boiler for free.  I just cannot see it is justified for me to fork out in addition to what I've experienced so far!  Maybe there should refund and compensate me for the failure in repairing, and then I can use this to contribute to the new boiler.  Either way, they need to think of something to help me out! 

I'm cold and very fed up with the whole mess of a situation!  C'mon British Gas, lets see what you are worthy off!

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