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Written by Aaron Brigatti  
Monday, 27 June 2011

Well I wanted to hear what the Financial Ombudsman Service had got to say, and after an amount of problems experiences last Winter when I suffered over 20days without heating and hot water, I wanted British Gas to pay.

I had requested compensation amounting to £3k which was equiv to a new boiler quote - which they had provided me once they declared my boiler non-repairable.

Unfortunately the Adjudicator (the step before an Ombudsman review the case) didn't really support my case 100% - whilst he accepted the points I was making, in that by declaring the boiler non-repairable, they was a £2700 cost that I would incur, he commented that he had to take the "actual events" that unfolded in the particular review. Noting that British Gas had repaired the boiler (although again accepting that this was after my intervention, asking for a second opinion), and that they had offered a suitable level of compensation £200 or 50% of a new boiler cost.

British Gas have now offered, via the Adjudicator, £200 AND the 50% offer as a way of settlement, whilst I still wanted more, I did not have the time nor patience to keep pursuing, so accepted this amount. At least I receive £200 PLUS the 50% offer, which I hope to receive during the time I am away. In fact the offer has to be resolved within 6mths, so I better get cracking with progressing that very soon!

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