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Written by Aaron Brigatti  
Tuesday, 21 June 2011

Well my mum had commented that her broadband connection had been quite slow, so I decided to test this out. Surprisingly it was very slow.

On Sunday, 19th June I went on www.mybroadbandspeed.co.uk and tested the theory, and this was the results.

http://www.mybroadbandspeed.co.uk/results/102409352.png

I then filed a support ticket for PlusNet, and surprisingly they actually reviewed the case quite promptly. They noticed a few ping-drops during their remove tests, but couldn't understand why the speeds were that low.

Since they started looking at it, I did a follow-up 'test' myself, and amazingly the speed had increased over 1800%! No joke!! Here's the results completed on Tuesday, 21st June

http://www.mybroadbandspeed.co.uk/results/102727342.png

That's ridiculous - although PlusNet agreed that there was some sort of network issue, they couldn't pinpoint the cause. But as the speed had vastly improved, I agreed for them to close the ticket, and if the speeds dropped again, I could simply reference the ticket!

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