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Written by Aaron Brigatti  
Sunday, 06 March 2011

Well having experienced a hellish snowed-in period without heating and hot water water in late December, I was close to having to buy a new boiler.

Only after my persistance did I manage to get a second opinion on the state of the boiler - which resulted in British Gas being able to repair it.  It turned out to be a faulty pump - which they had already replaced - how funny, hey?  They made it worse by replacing a shoddy part!  Nice!!

Anyway, now I'm on their case, because they threw in the towel, and almost made me sign off on a £3,200 boiler - which I didn't actually need...if only they replaced the faulty pump, it would have been resolved a lot sooner - without the 8 visits and 20 days outage issue!

So the formal complaint letter fell on deaf ears - they weren't interested in coughing up with my expected settlement request, and have offered £30 then £200 and a final offer of £265.  I'm not interested, I want them to accept their significant shortcomings, rather than keep "apologising"!

Anyway, the matter is now with the FSA, because British Gas are no longer willing to offer a more appealing settlement offer to me!

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