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Written by Aaron Brigatti  
Monday, 12 April 2010

Well it started with a "lack of support" shown by the retailer which I will simply label as "Mr A Retailer".  But here's the full picture.

In April 2009, I purchased a nice double bed for my mother from "Mr A Retailer", on a Finance deal (the one with the Black horse emblem).  She started to get bites all over her body, but we didn't at the time think it was an issue with the bed itself.

After a few weeks of having the bed, she went away for a trip to Scotland and the bites resided. She came back and the bites started again, so there was a 1+1=2 moment, and we realised that there was something wrong with the bed (the only thing that change in the environment)!  We googled some information, and it materialised that it could be bed bugs.  We contacted the local Trading Standards and Environmental Health who advised that we should urgently get the room and bed fumigated to avoid spreading the bugs around the house. 

In mid-July 2009, we had contacted the Silent Nights (whoops - did I slip out the manufacturer?) Customer hotline, and they advised that it can't be the bed, but advised I should contact the retailer.  In July, we contacted "Mr A Retailer" (okay it was Paul Simons) who offered a blanked denial, advising that it was bed mites, and all beds have bedmites.  We went back and advised them that bed mites (you can't see!) is not bed bugs (the one you can see with your naked eye), and advised them to replace the bed, and/or support us.  They declined to provide any support whatsoever, and even advised us that the retailer should investigate the issue and that we shouldn't contact Environmental Health/Pest Control.

We then postponed the original site visit from Pest Control to give an opportunity for the Retailer to investigate, as they declined, we had no choice but to continue the Pest Control inspection and treatment, which was completed in August 2009.

The report signified that bed-bugs was present and we submitted the claim for the reimbursement and the report to the Retailer.  They continued to say that they weren't liable advising that we had bought in the bed bugs in our own environment.  Where's the evidence.  They didn't interview us, they didn't inspect or investigate the environment or even the product - but can simply make an unfounded categoric statement and conclude their investigation.  This is imply ludicrious.

We instructed the finance company of all annoyance in the way the dealer dealt with the complaint, and I feel that they mishandled our complaint also.  The finance company simply spoke with the retailer and simply forwarded a copy of the correspondence that was previously sent to me.  Hmm...that was helpful (not!)

So we had no choice but to take them all to Court.  We advised that we wanted a full refund of the bed product (around £450) + compensation and the reimbursement of the pest control treatment (another £550) = so just over £1000 claimed.

We now have a date in Court on Tuesday, 13th April in Haywards Heath County Court.  I can't wait, but appreciate that it is our word against them.  At least we have a report which confirmed that Bed Bugs was present in the bed, just not sure how the defenders will make their stand! 

Fingers crossed.  Sounds like a Jason and Goliath moment!

Comments
Goliath won on a simple matter of basic
Written by Guest on 2010-04-13 13:00:07
As the claimant, we have to prove that the bed product was delivered with bed-bugs...WTF? Can you honestly believe that upon delivery of ANY item of purchase, you would categorically complete an inspection to confirm whether it is faulty or safe? 
 
It appears that this is the sole principle that we need to overcome...ergh...not sure how yet! Don't think we can!

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