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Written by Aaron Brigatti  
Sunday, 24 January 2010

Well having purchased the iPhone 3GS, one must protect it, so I do what I normally do and purchase a cover (or pouch) and screen protection.  I normally either buy something from Krussell or Proporta, as I've purchased items in the past and (usually!) never have had an issue with their products.  Well until now.

I broswer Proporta's website, and noticed that there was a Mirror Screen Protector, something which I had previously used on my iTouch.  The thing was pretty good - though not brilliant when in use outside (reflects the sun - obviously, hey?), but decided for some reason to go with this.  I got the item just before Christmas and put it on my iPhone.  After a few days, I noticed that I was getting eye strain, and checked with a few friends who also said the effects on the screen was quite poor.  It made the screen look quite blurry and actually created a rainbow-effect - in short it was causing my health concerns!

I commented to Proporta stating that I wanted it to be replaced to just a standard Screen Protector.  Due to the snow, I couldn't pop the item back in the post, so I knew the replacement item would be delayed by several days.  In the interim, I had a business trip aboard, and whilst at the airport, I needed to ensure I had some protection for the phone.  I didn't receive the cover/pouch yet and had already put the previous screen protector in an jiffy bag ready to send back to Proporta.  So I went to Dixons at LHR and purchased a cheap one - better than nothing I suppose, still set me back a few quid though!

When I returned, I managed to send the item, and continued my complaint with Proporta.  They confirmed that they had received the item, but the standard Screen Protector was out of stock and asked whether I wanted to wait, or obtain a replacement Mirror Protector.  Yep, that's right, replace the item I complained about with a replacement item of the same type/kind!  Hmmm....didn't they get it yet?

Anyway, with this response, I formally complained about the (lack of) support I was receiving from Proporta, and commented that no gesture had actually been made so far.  I did ask for my whole order of about £17 (cover and screen protector) was refunded back, I also commented that I had to purchase an alternative / temporary cover in the interim.  They finally sent me the replacement screen and I also between received the cover product which had been delayed because of the snowy conditions over the last couple of weeks.  Currently, they have now provided a refund for the Mirror Screen, sent me a free replacement standard protector and offered a cut-to-size protector as well.  But this is pocket-change in comparison to the whole order.

I hope they do the honourably thing and refund the whole order.  We'll see!

Comments
Finally - a resolution to my satisfactio
Written by abrigatti on 2010-03-21 17:18:09
Well having complained to Proporta that their service was pretty shite to say the least...they tried to resolved my complaint by offering the same item as a resolution - hmmm...that's why I returned it, cos it was a shite item, so don't know why they tried to offer it back to me again? Strange mindset there! Having too and froed with a few emails, I finally got the whole order refunded - what I wanted really! 
 
They then offered me a gesture of good will item...and guess what it was out of stock. I didn't think much off it, but the item itself was then delayed for over 5 weeks...hmmm...when I told them, they then had a glitch with the goods booking-in system!  
 
I think Proporta that you have just lost my custom for good!

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