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Written by Aaron Brigatti  
Saturday, 19 February 2011

Well I thought it would be a good idea to complaint about VOSA's (in)actions with the Parliamentary and Health Services Ombudsperson...but it would be useful if they actually investigated the case.

I received a response saying that having assessed the complaint I made, they see that VOSA has performed within their remit and do not feel any malpractice or maladministration has occurred. 

So have made a complaint with the Chief Ombudsperson about that statement - cos it clearly was a maladministration - in the fact that the PHSO original statement that the cause of the bonnet catch failure was due to "lack of the required maintenance or the bonnet was not closed correctly".  The latter is a matter of your word against mine, but the former is interesting, cos the catch didn't require maintenance - so how could that be a root-cause at the time of my incident?  Strange, hey?

Well we will see what the Chief Ombudsperson has to say!

Comments
Written by Guest on 2011-05-03 19:39:27
I really admire you for not giving up on this issue and for fighting on! I'm a mkII Clio owner (05 plate) and I'm not going to lie - I live in constant fear of the bonnet flying up! Touch wood it hasn't happened to me (yet) in two years of owning my car. 
 
I drive mainly on fast moving roads and I keep an eye on the catch constantly and keep it lubricated. Never had a letter from Renault and owned the car since Feb 09. Had the catch replaced today at my local garage. Touch wood I don't have to go through this hellish experience so many other Clio drivers, including yourself, have been through. 
 
Kudos to you - thanks for keeping on the fight! :)

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