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actually   although   another   anyway   around   being   bonnet   brigatti   certainly   clio   couple   days   decided   didn   flight   friday   going   greek   having   holiday   hotel   into   issue   maintenance   managed   mechanism   nice   not   opportunity   really   renault   safety   service   simply   site   something   vosa   wanted   weeks   without   years  


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Written by Aaron Brigatti  
Monday, 09 April 2007

Well, my letter 2nd March to the Managing Director (MD) and Servicing & Quality Director (SQD) of Renault UK - resulted in a blank response - blank in terms of zero!  Incidently, my communications have continued to be cc'd to Carlos Ghosn the Chairman and CEO of Renault Group in France!

So without giving up hope, here comes another letter sent to the MD and SQD - again cc'd the President and CEO.

I wanted to change my tactics slightly, as I wanted to respond to something I picked up on the Renault UK press release - which they sent out to the Media and Motoring press on 15th March (after that week's showing on the BBC Watchdog programme).

Here's the letter, short and sweet this time:

"Your apparent failure to respond to my 2nd March letter signifies your reluctance to deal with this ‘safety’ issue, which impacts some 400,000+ vehicles on the UK roads. 

I do not wish to comment on the whistleblower claims made by BBC Watchdog’s 28th March 2007 broadcast; I would like to draw you back to the clear facts of the incidents.

You have admitted poor maintenance impacts the performance of the main and safety catch mechanism.  You also implied that poor maintenance could result in damage to the catch mechanism (which incorporates a safety catch mechanism).

By admitting that you are replacing parts in some cases (your 15th March statement), means that you were aware that in some cases the part is prone to failure, and requires replacing.  If this failure happens within the 18,000 / 2 year maintenance window (the maintenance schedule of the Renault vehicles), this could cause a failure that results in a bonnet releasing itself.

Renault’s statement implies Renault had historic evidence prior to the reported cases, and more importantly, Renault could have prevented all of the 1000+ cases ever happening.  Thus, your inaction in informing your dealerships of this apparent part-failure, confirms Renault are liable for all of the reported and subsequent cases.

A failure which requires the reliance on a safety catch that Renault is unable to categorically confirm will perform as it should in ALL cases, means Renault are not satisfied with the way the mechanism operates in daily usage.  All of which confirms an apparent “safety defect” exists with the mechanism.

None reply confirms that you accept liability on all cases reported."

Interesting hey?  We'll see what materialises following this latest twist!  Hehe!

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