Free Watch Repair – Thanks Tag Heuer

Original Watch

Original Watch

A couple of months ago, I noticed that there was a problem with my watch, I visited one of the Tag Heuer shops in Orchard Road, and they advised me that it the mechanism could have been damaged – and they asked me whether I had changed the date/time during the ‘freeze’ period between 8pm and 4am – due the risk of damaging the mechanism – I stated that I am aware of this risk, but stated that I did not do this.

The watch itself is still £2,050 from the Tag website, so it isn’t cheap…so anything to keep it going for another year or two would be great for me :)

I usually change the date/time when I wake-up at 6.30am, so I knew it couldn’t have been this, but this was the only thing that I could thing off that could have been damaged.  Anyway, after researching the issue (yup on Google), I did feel that this was likely the cause of the issue, I decided to email the Tag Heuer Service Centre in the UK, as I had purchased it from Ernst Young in July 2011.  I knew it had a 2 years warranty, so I could be slightly outside of this, but advised them that I noticed the issued a few months ago, and I know for a fact that I didn’t change the date/time during the freeze period, so am confused why the mechanism was damaged,  They said that I had to take it to the Singapore Service Centre, and so I decided to do this.  I decided to visit the local official Tag Heuer service centre here in Singapore and ask them for their opinion.  It was located in an office block within Ngee Ann City (in Orchard Road), so I finally managed to visit there after work (it closes at 7pm, so I had to be quick).

Anyway, they took the watch in for inspection, and after a week phoned me advising that the mechanism was date/time fine, but the face plate had been damaged, possibly due to a shock (like dropping the watch etc).  I knew I had not dropped or banged the watch, so I explained, I don’t think there was anything I did which could have caused this.  I said to email me a quote for me to review, and then I emailed this to the UK Service Centre complaining, that I cannot believe the watch had been damaged, and noting that the watch condition was like this was a few months already.

I continued to have a few more email exchanges between the 2 Service Centres, and then I eventually caved in and agreed for the watch to be repaired. About 3 weeks later, the Tag Heuer Singapore Service Centre called me stating that the face was out of stock, but they had an alternative face – it was still black, but the hour notches were slightly different.  I said to proceed, as I knew I would have had to wait for another month if they had to wait for the parts from another location.  At least, it will now be a ‘unique’ watch :)  They then phoned me back stating that the watch specialist looked at the watch and decided that as a gesture of goodwill, they will repair it free of charge, which was a nice touch from Tag Heuer.

I then received an email SMS on 3rd January advising me that the watch was ready for collection – wow, am so glad that it was free…I now have saved S$510!  Yay!  A happy bunny indeed.