Well we had decided to schedule a family birthday dinner (with my mum and dad) at a nice restaurant in Singapore – so we decided to do a brunch at Equinox within the Swissôtel The Stamford (City Hall) – which also allows me to utilise my Far Card discount card – which results in 20% of food (as we had 5-10 adults), and 25% of drinks. My aunt and cousin also decided to come across, and I invited my girlfriend too – so there was 6 of us in total.
The Sunday Brunch at the Equinox was pretty good – a great location at the 74th floor of the Swissôtel The Stamford, and we did certainly enjoy the Singapore views from up above.
As it was the last Sunday of the month, there was a Pink theme to the brunch – so the usual Brunch price of $158++ per person was increased to $178++ per person – but with unlimited Moët & Chandon Rosé Impérial, house red or white wines, specialty cocktails and a selection of beers (instead of the classic Moët & Chandon Impérial). Anyway, I tried to get the normal price, as I wasn’t really keen to go pink for my birthday, but they said there was no choice as it was a special pink theme. Anyway, at least I would get a discount about 1/5 off (with the Far Card), so it wasn’t all bad.
The food was pretty good – however, the selection was as good as a couple of hour brunch places (St Regis and Mandarin Oriental seemed to be better), but it was still very tasty and very enjoyable!
What was a dampener was the Roast Beef, a couple of us got a couple of slices and we tucked in, however, there was this really funny taste too – as if it the meat was rotten or gone off. I am not sure why, but never smelt or tasted beef as bad as this. Anyway, I went to speak to the chef servicing the hot meat table, and he summounded the head chef, whilst we waited, we enjoyed the rest of the meal. After a few minutes, we noticed that head chef came, tasted the meet, and then took the whole slab of meet away back to the kitchen, whilst they replaced it with another (which tasted far better). The Equinox restaurant manager then came to speak with us, and apologised for this and stated it must have been the supplier etc. I explained that unfortunately it doesn’t matter, as it is the Swissôtel was the one cooking and serving it to the public. Anyway, we relaxed and enjoyed the rest of the meal and then we requested the bill.
After a few minutes, the bill arrived, but there was nothing provided as a gesture due to the off meat. I asked to speak to the restaurant manager and asked him that they should offer something as a way of apologising, he asked me what I wanted, and I told him that it was for him to determine. He agreed and I left for them to consider the offer. After a while the he came back and returned my Amex credit card and stated that the meal was on him – wow! That was not what I was expecting, but I felt it was a great gesture, albeit too much to accept. He apologised again for the issues with the meat, and the F&B also turned up to offer an explanation and also apologised – I did state that all it required was for one customer to complain to the NEA, and they would come and shut down the place – so I sense they realised the severity of it. I just hope no one gets ill because of this – as I know there was other tables eating the meat.
I accepted the offer, but did give about $200 tip for the servicing staff, as I know it wasn’t there fault and they would not receive any service tip from our table otherwise. He accepted it, and said he will make sure the staff received it.
It was a bit of a weird birthday meal – but unfortunately, these things do happen. At least they did the honourable thing and accepted the issue – at the same time, we made quite a saving off the whole meal – wow! What a birthday meal that was!
Swissôtel The Stamford
2 Stamford Road
Tel: +65 6338 8585
Reservations: +65 6837 3322