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Written by Aaron Brigatti  
Tuesday, 09 June 2009

Well I decided to send a further communication mid-May, to the CEO of Renault Group in France, having not undertaken any communications to Renault since August 2008.  The same blank stance is being observed, with the likely "deletion" of my mail and correspondence without any response whatsoever.  Ignorance is bliss in my books, so I guess they accept that the point I have made is pretty accurate.  Hey-ho, I won't take it personally!!

"Dear Mr Ghosn,

I am writing to you to express my disappointment, as there have continued to be reports whereupon the Renault Clio’s bonnet-catch mechanisms have failed – threatening the lives of the vehicle occupants.

Thus far, the reactive actions of the Renault Head Office, Renault UK and your other subsidiaries have not cured this problem in its entirety, and I do believe it’s far too little, too late, and is still not enough.

I am still at a lost why your customers are having to settle claims personally or via their Insurance company for issues whose root-cause goes back to the design and manufacturing process – a process which Renault Group are responsible for.  VOSA and Renault have accepted that the safety mechanism is being called into question, noting the need to ‘maintain’ the mechanism – identifying an issue exists.

It is very clear that a “safety catch” mechanism which fails in its primary function is a fault to the mechanism design; more notably the change in stance from a maintenance-free design to one that requires maintenance.  Renault should accept that the design of mechanism and parts used have not met your high-quality standards.   I still question why Renault has not been more open and candid about the issue, and accept to cover all of the cases where these parts have been reported as being the cause of the incidents.  Renault has been changing the mechanism, if deemed necessary, during maintenance checks, and that the liability of maintaining the parts was down to the manufacturer.  Why not cover the repairs costs for the cases where the parts have failed in their function?

It is not acceptable to simply replace the parts or notify the owner after an incident has happened – the horse has already bolted – and the damage has already been done.  Renault’s tough line and reactive stance is not honourable and shows no respect to your customers – or your safety standards, your company survives on successful custom, so why not settle all claims and cases which were subsequently filed to Renault UK for the full repair costs – and ensure the owners are not financially impacted by an issue which Renault root-caused.  Surely this is fair and an acceptable compromise and can be performed without prejudice?

I am keen to review your response to why Renault have not chosen this financial settlement route – accepting the fact the financial ramifications would have caused to your P&L initially, it would be a step to repair the damage to your brand and safety reputation that has been tarnished by this whole debacle.

Thank you for taking the time to read my grievances and I look forward to your personal response."

Your reviews welcome, as always :)


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