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Written by Aaron Brigatti  
Sunday, 05 February 2012

Well the Singapore Adventures came to a close - after a tough, challenging, but fun and enjoyable experience - I definitely like I want to come back again for work in the future! Hope it happens sooner rather than later :)

Either way, I did learn one very expensive lesson - the excess luggage experience!

When I went out at the beginning of July, I had 3 big suitcases and a cabin bag (which I took on-board as hand luggage). The total Business Class allowance on Singapore Airlines was 40kg (+ the hand luggage) - so I assumed I must have been within this. More of a shock, as on my return trip in November back to the UK, I took a whole suitcase full and returned with pretty much an empty suitcase (well I filled it with Mince Pies for the Singapore office!) :) I then arrived at the Singapore Int'l Airport, and learnt I was at 76kg for 4 bags - some 36kg extra in total to my Business Class Allowance.

Singapore Airlines charge S$70 per kg over (£35) - that was a total of S$2,520 (over £1,200) - and my company allowance only allowed US$750 (£460 / S$910) - so this meant I was still S$1600 (£800) over that I would have to settle myself. I enquired with the frieght company at the airport, they would charge S$40 per kg, but my goods would take 4 weeks to arrive home - and I had Christmas goods etc, so I couldn't wait that long. I decided to go back to the Singapore Airlines check-in desk and pay the difference.

I was still a bit shocked by all of this - how could I have been over by soooo much!?!? I decided to write to Singapore Airlines to enquire about this - I do feel I must have been over at the first outward journey and this must have given me a false sense of comfort! Anyway, Singapore Airlines advised that they couldn't do anything about it, and I had to pay - noting that on my outward journey I was within my 40kg allowance (still unbelievable). After all, I didn't buy anything new when I was in Singapore, and was returning with the SAME items. The only thing was some additional papers, books, and the Christmas hamper I received from work. Anyway, I still didn't think this would equate to 36kg extra?

After a couple of weeks of discussions, my work was able to sign-off an extra allowance for my return (noting that I didn't use the outward excess allowance). So they allowed me to use the extra US$750 allowance for my return (i.e. claim this back).

This still meant I was over by S$670 / £336, so I queried this with Singapore Airlines to see what they could offer. They weren't budging, until I managed to be creative and advise them that I didn't use my Hand Baggage Allowance (which is officially equiv to 7kg) - so they agreed to refund S$490 (£225) back to me, and I agreed to settle the difference personally - all of S$180 / £90 - that's better than £1200! Phew!

Lesson learnt - weigh your luggage before you go to the airport! Ouch!


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