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Written by Aaron Brigatti  
Friday, 17 July 2009

I have stayed in a few resorts, in Egypt, Morocco, Bali, Thailand, Malysia and Greece - and wanted to try out Turkey for a long time!  This was my first trip to Turkey, and we booked a few weeks prior to the trip - nothing like a last minute bargain!

We haven't been too disappointed with our stay but definitely want to raise a few comments as part of this review.  We came on an all-inclusive holiday via flight was piggy-backing on the Thomson Airlines flight, we had a private shuttle added, and a private tour-rep (not the Thomson one!).  The resort was full throughout our stay!

The hotel is flagged as a 5 star, but I do feel it should be 4 - but this seems be quite common with these types of resorts (e.g. Eygpt type of resorts!), so Kustur is not alone in this context.

We arrived pretty late, had a private transfer to the place and arrived the first stop, which was very nice!  The transfer bus wasn't clearly identifable, as didn't show our name or a company we were told about, but we had to ask a few of the other drivers waiting for people and eventually located our driver!  If one is shy or shattered after the journey, you could be lost (excuse the pun) before you even started!

Anyway, coming back to the resort, here are our thoughts:

  • Reception: our late arrival was greated with a smile.  However, the receptionist wasn't that friendly and failed to really give us any useful "welcoming" information - rather than here's your key and the porter will take you to your room.  As we arrived about 00:15, he could have told us that we could still get a drink in the resort at this time, uptil 01:00 - when we asked, he said that they had all shut / chargeable.  Hmmm....strange. 
  • Rooms: We made our way to our room in the "500's" which was at the top part of the resort.  It was a walk, and we thought it was going to be quite bad, but actually we enjoyed this, as became our daily "exercise".  It was also quite quiet up there, away from all of the hustle and bustle from the main area!  Room was spacious, very clean and suited our needs to a T!  The only thing to be weary of is that the servicing of the rooms was quite sporadic, sometimes it was late-morning, other times in the afternoon - even with the "please make up room sign" out.  The TV was tuned in, so we reported this on the first morning, and it was sorted by the time we went back to the room in the mid-afternoon!
  • Restaurant: although really one restaurant, the main restaurant was "split" into 3 restaurants, two out-door areas and the main indoor part.  The service staff were very pleasing, and supportive - and the food was very nice!  A lot of choice every night, and the themed nights also made it an enjoyable experience.  There was table-service, but I think that they would have been better served just to clean-up and replace the covers - which wasn't as good as it could have been, rather than servicing some of the people (who asked for it) their drinks.
  • Pool-side/Beach: beach was okay, definitely quite private indeed, but quite cramped for our liking.  We decided pool-side for the whole week, and it certainly was lively but pleasurable.  The animators definitely did their bit to brigthen-up your stay...although language was a bit of a problem.  Mostly Turkish, they spoke bits of French and Russian - but hardly and English or German...and some also struggled with French too!  We weren't hard-sold anything, unlike some of the other comments, but they did try to sell CDs, Shirts and the private services in the resort (Turkish baths etc).  The beach/pool was VERY busy though, unless you came early, it would be a challenge to find a sunlounger ... I don't think they had enough to go around personally, but we never had an issue :)  (we arrived pool-side around 8am!!)
  • Beach Towels: One of the biggest drawbacks was the beach-towels (if you didn't bring your own, that is!) - they were like gold-dust...there were none given in the beginning as they had "run-out" on our first morning, but we managed to get some in the early afternoon (assume after the external laundry supply arrived - they told us they sent the beach-towels to be clearn outside of the resort!).  We didn't manage to get them replaced once during our stay, as every time we arrived when the new deliver was supposed to appear (> 11am), the place was locked up or they had not arrived (though as their English was very broken - it was difficult to get to the bottom of it!). 

Anyway, apart from the beach-towels, it was a great experienced.  The pool-side animators were very friendly and hospitability - and nice-looking too! - the food and general atmosphere was very pleasant, and I am glad that we stayed in one of the smaller "manageable"-sized resorts rather than those big ones located in the more popular areas of Turkey.  Would definitely recommend!


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