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Written by Aaron Brigatti  
Saturday, 13 March 2010

Well, as explained on my holiday summary, we were quite disappointed by the lack of entertainment facilities on the Thai Airlines flight (both legs were similar!).  Luckily the outward journey was a night-flight, but the return one was a day-flight, making the 12 hrs incredibly arduous and boring!

I wrote to Thai Airlines after a few days of holiday, hoping that they could change the plane for our return journey - no-joy!

"I am writing this note whilst on holiday, as wanted to pass on to you some real-time comments (feedback) that we felt had to be made regarding our outward flight on Thai Airlines.

We flew out on flight TG917 on Thursday, 25th February, however we were disappointed with the lack of in-flight entertainment and facilities provided during our flight.  As it was a night-flight and international, we expected at least some basic amenities and seat-level in-flight entertainment.  It felt that we were flying an extremely aged (old) plane which has not been upgraded or modernised, which in this modern times with a highly competitive route is unforgivable.

We are more worried that our return flight on flight TG916 on Thursday, 11th March, which incidently is a day-flight, will be very uncomfortable with very minimal entertainment facilities provided.

I hope you can review this and in the interest that we are still expecting to return on a Thai Airlines flight, do something quickly in regards to the quality of the flight and the expected service provided to your customers.

I hope my 2 week holiday will not be remembered for the poor flights by Thai Airlines."

No response so far, so we will see what they say.  If they don't respond, then I will write another formal complaints letter to them and the Star Alliance group.


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