Tag Archive for SingTel

SingTel Home Phone Fault

Well it is always annoying when there is an issue with your home line – especially when you are not home to fix it. Luckily the broadband internet and mioTV was still active, and it was just the phone line (which had ‘static’ when you picked up the receiver). Anyway, my mum tried to resolve it but visiting the local SingTel store in Novena Square and they were kind enough to raise a fault with the SingTel Engineers.

My mum was able to arrange an SingTel Engineer to visit my property, they acknowledged that there was a fault outside of my property that would impact the whole building. They went away and we thought after a few days it would be resolved. However, about 4 days later, the fault remained. After I returned, I took over the issue, and noted that there was still not ETA for a resolution – even after contacting the Engineer and them committing to be resolved on the following Monday (which didn’t happen). The Engineer then contacted me on the Tuesday (after a call from me chasing an update) stating that they needed to visit my property again later that day – I said that I would not accept this, as I would only allow another visit once the issue has been resolved (to test the line), but I advised that as it was on the SingTel network, that they don’t need to visit my property to resolve. I didn’t want to waste more time waiting for another Engineer visit to simply tell me that the line issue was still active and the problem was unresolved (silly for them to even offer this ‘solution’?). Anyway, after having a go at the Engineer, they continued to look into the issue and late on Tuesday (after a week of an outage), the phone line was back operational. I did find it amazing that a simply line fault would take 7-8 days to resolve, especially somewhere like Singapore, and especially when the root-cause was previously identified (unless they were unsure whether they had isolated the issue in the first place?)

I then emailed a complaint to SingTel to provide feedback about the service provided and the delays in repairing. I had asked for a month’s compensation, but they offered a 2 week rebate, which I accepted. I guess they know when they do wrong, and at least it wasn’t all bad!

New SingTel Phone Upgrade

I had purchased a 2-year phone contract from SingTel, and there was an opportunity to get a free upgrade after 12 months…free in the sense there is no additional contract charge, but the handset would still cost me $$$.

I had ummmed and ahhhed for a couple of months already, as I knew the iPhone 5S would be out soon. I decided to take the plunge (or easy option) and simply upgrade my handset to the new iPhone, rather than switching to an Samsung S4 (which was a strong possibility). The key reason is that everyone I had was on my iPhone, it was working fine, I liked the ecosystem and size overall and I knew it was easy to upgrade (in a few minutes), versus having to configure everything from scratch on the new phone type. I also thing that for me it was actually quite a nice size for my hands 🙂

Anyway, it cost me S$668 (for another 2 years) – which I know is a bit pricey, but I think worth the upgrade. I also set-up my old iPhone 4S for me mum to have – aren’t I nice 🙂

The funny thing is that I actually have gone for the ‘S’ versions for each iPhone…3S, 4S and now 5S. I wonder whether I should wait for the 6S next year, or whether I would be tempted away at that point…well that’s another year to go…so lets see what happens.

Singapore Credit Cards – Amex of Course!

Well after using my DBS Visa Debit card for several weeks of my new life in Singapore, I decided to focus on which credit cards I should get – Amex of course!  I looked around and there was a few on offer.  What makes Singapore quite different is that all credit cards charge membership fees – which is something the UK market is trying to introduce.  It seems to work here in Singapore – although it is diluted when you get the first year free etc.

Anyway, there were a few options available:

DBS Amex Altitude Card

DBS Amex Altitude Card

DBS Altitude Card (Amex) – you get 1.6 miles for every $1 spent and received 10k bonus miles each year. Complimentary DBS Altitude Butler Service – nice touch!

Annual Fee – S$192.60, waived for the first year.

DBS Visa Altitude Card

DBS Visa Signature Altitude Card

DBS Altitude Card (Visa Signature) – you get 1.6 miles for every $1 spent and received 10k bonus miles each year.  Complimentary DBS Altitude Butler Service – again, nice touch! But the Visa card has Priority Pass lounge access for free for the first year, whilst the Amex card doesn’t…hmmm!!

Annual Fee – S$192.60, waived for the first year.

UOB Prvi Miles Amex Card

UOB Prvi Miles Amex Card

UOB Prvi Miles Platinum Amex Card – you get 1.6 miles for every $1 spent locally and 20k bonus miles each year and unlimited airport limo service (VERY tempting).

Annual Fee – $256.80, waived for the first year.

UOB Singtel Platinum Card

UOB Singtel Platinum Card

UOB SingTel Platinum Card – you earn up to 4% SMART$ (UOBs reward programme) on your SingTel bill and an additional rebate of 0.5% on all other spend.

Annual Fee – Free card for life (longing your charge the SingTel bill to the card).

Amex Krisflyer Gold Card

Amex Krisflyer Gold Card

Amex Singapore Airlines KrisFlyer Gold Card – 50% + 50% bonus KrisFlyer miles with 5k bonus miles upon the first use of the card.

Annual Fee – $110, waived for the first year.

I ended up getting the DBS Altitude Card (both Amex and Visa), but I am very tempted to get the UOB Prvi Platinum Card (Amex) and the KrisFlyer one, but awaiting to see if there is an acquisition/marketing campaign before I do…I can stagger the sign-ups in any case – to maximise the first year annual free approach 🙂  haha!


SingTel Installation brought forward and successful!

I received on 31st December from SingTel saying that the installation was brought forward from 8th January to 4th January – now that’s what you call service.  It was scheduled for the 2pm-4pm slot, but when I was in Ikea browsing through for Sofa’s and Dining Tables, and buying some bits and bobs for the apartment, the engineer called saying that he was keen to come earlier…So I arranged a 1pm time.  Nice!

About an hour later the installation was completed – a bit of wiring on the phone box and the phone exchange in the building hall-wall, and I had 2 phonelines (one for the broadband and one for the TV (also on broadband)), MioTV, and the 10MB broadband installed.  I just need to buy a cheap phone so at least if there are any calls, I can receive the calls and make outbound calls accordingly.

NOW, I feel at home 🙂  Good on ya SingTel, a satisfied new customer…just make sure that you services remain as efficient as the installation process.

Need my Internet – haha :)

The world is the world of the Internet, and when you remove this, it becomes a bit different and strange – actually, it is quite refreshing too – hehe.

Either way, my mum and I managed to find an ingenious and free way to get access to our emails and the Internet – free wi-fi is available through Singapore, but you need to look for it.  So we spent our time visiting a local shopping mall and some of the establishments within the mall had free wi-fi services available, so we stragetically located a seat near one wifi hotstop and relaxed, checked out emails and the latest news and events back home in the UK, and made plans for the rest of the day…and most importantly, we used someone else’s air conditoning to keep cool in the process…hehe!! Thanks to those establishments for a great service 🙂

I just need to be patience for the installation of the SingTel services – counting down to the 8th January, when the scheduled installation will occur…

SingTel or StarHub…which one :)

There are 3 main suppliers of Internet, TV, landline and mobile services in Singapore – SingTel, StarHub and M1.  Apparently, M1 is the last of the 3 in terms of everything, so this really leaves the choice between Singtel and StarHub.  There doesn’t seem to be much between them price-wise, but I’ve heard that SingTel is pretty good (and I used their prepaid mobile services previously).  Haven’t said that, StarHub is more of a cable supplier, rather than SingTel who use the telephone line to supply their Internet broadband services (similar to Sky versus BT in the UK, respectively).  StarHub also seems to have the BBC channels and a few more of the movie and although SingTel had obtained the non-exclusive rights for the UK’s Premiership footie matches, so I think SingTel has the edge.

We visited both shops in the Plaza Singapura shopping mall in the Dhoby Ghaut area, and whilst StarHub was slightly cheaper by a about 5-6 dollars a month (and had the BBC News channel), the waiting time was about 10 days, whilst SingTel was about 7-8 days – and the guy at the store was far more supportive.

Ideally, I wanted to get a quad-package, home-line, broadband, TV and mobile – ideally, I could forego the home-line, but knew it came as default and in most cases was a prerequisite for the broadband, but the two suppliers generally bundled (and were pushing for) the TV, home-line and broadband set, versus the alterative (and more costly) home-line, broadband and mobile set.  I think it’s because they were promoting offers to push their TV services, so without this, there was limited incentive and as such monetary benefit to forego the TV service.  So I decided to play-ball with them and go with TV, home-line and broadband – with mobile as an additional service – the beauty is that you get a discount on the mobile service subscription too, so it worked out okay in the end.

Samsung Galaxy Ace 2 (Android)

Samsung Galaxy Ace 2 (Android)

I got the cheapest handset possible, Samsung Galaxy Ace 2 – it is a Google Android handset, my first Android device, and seems okay.  I just have to get used to it, I guess, having had iPhones for the past 4 years.  Either way, it only cost me S$18 as I received a S$50 discount from SingTel.   If I don’t like the phone, I can always switch the SIM card to my unlocked iPhone 4S, and then use the Samsung one for my UK SIM – which I will only check to see if there are any messages received 🙂  I will see how it goes…hehe!

The good news is that SingTel are giving the 4G (LTE) service upgrade for free on new mobile contracts, the challenge is I don’t have the phone that can receive it (boo-hoo)…BUT I get a S$300 free upgrade after 12 months, so can make the 4G plunge then.

At least I have a local number and can stay in touch with family friends and work colleagues using a local Singapore mobile now!!

New Apartment – Picking Up the Keys



Today is the day that I can finally pick-up the keys to my condominium – hooray!

I’ve arranged to pick-up the keys (and key-card) for my new apartment early in the morning – meeting up with the agent at my apartment.  It is located at Suites @ Shrewsbury, 84 Shrewsbury Road, Singapore, 307842.  It is opposite a Chinese Temple and Buddhist Monastery – as well as nearby to a Christian Church – so I hope this means I am under the fortune of good luck and prosperity.  Well one can but hope 🙂

As soon as I pick-up the keys and sign the original copy of the lease, I can then look at what I definitely need to buy to make sure I’m sorted in my apartment for good.  It ended up being a partial furnished – so white goods (fridge/freeze, microwave, washing machine) are supplied, as well as the TV and bed – but the dining room and lounge furniture aren’t (so I do feel a trip to Ikea is in store!).  In fact, I’ve agreed to “look after” the previous tenants furniture until 15th January, so they have permitted me to use them until then, but I still need to window shop before then.

I just need to wait for the TV, Phone line & Broadband services to be installed – and then I will be at home.  The agent kindly arranged for the supply of water/waste & electricity to be activated on 24th December (the actual day that my lease starts) – so everything seems to have been in working order as soon as I entered the place.

Photos of my new humble abode will appear here soon 🙂

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