After visiting Wild Honey with a friend for coffee, it kinda ended a bit of a mess. It started as a pleasurable visit, and we tried to order some pastries/desserts, to accompany our coffee.
However, after we ordered the waitress returned stating that our first choice was not available (had run out) and to choose something else. We did so, re-ordered and continued to chat. About a few minutes later the waitress returned stating that our second choice was also not available, at which point we then asked what actually was left on the menu. After explaining that only a couple of desserts/pastries were now available, after all it was late in the day, we decided to go with a late brunch snack.
This then arrived and we tucked in; it was indeed very tasty. We continued and then asked for the bill to leave, as I was with a friend, I glanced at the bill, settled it and we left. When I arrived home, I took a closer look and then realised that the bill was incorrect, as they over-charged me. They still kept the dessert on the bill, even though we had cancelled it (as they had run out). Anyway, with true Aaron style, I emailed the place, to ask for a refund and for an explanation, advising that they should remove an item as soon as it is cancelled.
A couple of days later, I received an apolgetic reply from the Co-owner/Director – and I actually felt the email was quite comforting that they decided to put their hands up and admit the cock-up they made and remediate this by agreeing to send me a voucher. Subsequently, I received a S$25 voucher from the guy. In fact a few days after that, I received another voucher, so in total I had received S$50 for the mess-up. Not bad, after all. I hope they simply accept and deal with the feedback, as ultimately that was the aim of complaining 🙂
Wild Honey Mandarin Gallery
333A Orchard Road #03-02
Singapore 238897
Tel: +65 6235 3900
URL: http://wildhoney.com.sg
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